--- title: Operational Intelligence Framework description: See how connected data, AI support, workflow automation, and real-time visibility help critical infrastructure teams act with confidence. --- [![PMC GROUP](https://www.pmcgroupone.com/hubfs/PMC%20GROUP.svg)](https://www.pmcgroupone.com?hsLang=en) - [Home](https://www.pmcgroupone.com) - About Us - [About](https://www.pmcgroupone.com/about) - [Founder | CEO - Peter Curtis](https://www.pmcgroupone.com/peter-curtis) - [Our Leadership](https://www.pmcgroupone.com/our-leadership) - Technology - [Operational Intelligence Framework](https://www.pmcgroupone.com/operational-intelligence-framework) - [SmartSOLUTIONS™](https://www.pmcgroupone.com/smartsolutions) - [SmartTEAM™](https://www.pmcgroupone.com/smartteam) - [SmartWALK®](https://www.pmcgroupone.com/smartwalk) - [SmartVUE™](https://www.pmcgroupone.com/smartvue) - [Consulting](https://www.pmcgroupone.com/consulting) - [Newsroom](https://www.pmcgroupone.com/newsroom) - Contact - [Contact Us](https://www.pmcgroupone.com/contact-us) - [Request Quote](https://www.pmcgroupone.com/request-quote) [Order Book Now!](https://www.pmcgroupone.com/mission-critical-systems-book?hsLang=en) × - [Home](https://www.pmcgroupone.com) - About Us - [About](https://www.pmcgroupone.com/about) - [Founder | CEO - Peter Curtis](https://www.pmcgroupone.com/peter-curtis) - [Our Leadership](https://www.pmcgroupone.com/our-leadership) - Technology - [Operational Intelligence Framework](https://www.pmcgroupone.com/operational-intelligence-framework) - [SmartSOLUTIONS™](https://www.pmcgroupone.com/smartsolutions) - [SmartTEAM™](https://www.pmcgroupone.com/smartteam) - [SmartWALK®](https://www.pmcgroupone.com/smartwalk) - [SmartVUE™](https://www.pmcgroupone.com/smartvue) - [Consulting](https://www.pmcgroupone.com/consulting) - [Newsroom](https://www.pmcgroupone.com/newsroom) - Contact - [Contact Us](https://www.pmcgroupone.com/contact-us) - [Request Quote](https://www.pmcgroupone.com/request-quote) [Order Book Now!](https://www.pmcgroupone.com/mission-critical-systems-book?hsLang=en) ![PMC Technology™ logo](https://www.pmcgroupone.com/hubfs/PMC%20Technology%20-%20blue%20+%20black.svg "PMC Technology™ logo") ![SmartSOLUTIONS™ logo](https://www.pmcgroupone.com/hubfs/Group%20125.svg "SmartSOLUTIONS™ logo") Always-On “ We don't compete with your BMS. We don't replace your DCIM. We don't touch your control logic. What we do is make sure the people operating those systems understand them, follow the procedures, and can prove they did. That's not disruption — that's the missing layer the entire industry has been waiting for. We call it Agentic AI — autonomous intelligence that operates above the control layer, making sure knowledge, execution, and proof travel together. Peter Curtis Founder, PMC Group I PMC ### The World's Critical Infrastructure - Elevated ![SmartSOLUTIONS™ logo](https://www.pmcgroupone.com/hubfs/SmartSOLUTIONS%20+%20AlwaysOn.svg "SmartSOLUTIONS™ logo") OPERATIONAL INTELLIGENCE FRAMEWORK ### Consulting Implementation ### PCAI ™ AGENTIC AI LAYER AI Agents Workflow Automation AI Insights ### ![SmartSOLUTIONS](https://www.pmcgroupone.com/hubfs/SmartSOLUTIONS.png) Operational Intelligence & Automation [![professional-skills-icon 2](https://www.pmcgroupone.com/hubfs/professional-skills-icon%202.svg) ![Group 103](https://www.pmcgroupone.com/hubfs/Group%20103.png) Learn more →](https://www.pmcgroupone.com/smartteam?hsLang=en) [![building-icon 1](https://www.pmcgroupone.com/hubfs/building-icon%201.svg) ![Group 101](https://www.pmcgroupone.com/hubfs/Group%20101.png) Learn more →](https://www.pmcgroupone.com/smartwalk?hsLang=en) [![globe-network-icon 4](https://www.pmcgroupone.com/hubfs/globe-network-icon%204.svg) ![Group 102](https://www.pmcgroupone.com/hubfs/Group%20102.png) Learn more →](https://www.pmcgroupone.com/smartvue?hsLang=en) [![computer-report-icon 2](https://www.pmcgroupone.com/hubfs/computer-report-icon%202.svg) ![Group 99](https://www.pmcgroupone.com/hubfs/Group%2099.png) Learn more →](https://www.pmcgroupone.com/smartsolutions?hsLang=en) [![cloud-services-icon 2](https://www.pmcgroupone.com/hubfs/cloud-services-icon%202.svg) ![Group 97](https://www.pmcgroupone.com/hubfs/Group%2097.png) Learn more →](https://www.pmcgroupone.com/smartsolutions?hsLang=en) [![podcast-media-icon 2](https://www.pmcgroupone.com/hubfs/podcast-media-icon%202.svg) ![Group 98](https://www.pmcgroupone.com/hubfs/Group%2098.png) Learn more →](https://www.pmcgroupone.com/smartsolutions?hsLang=en) ### Monitoring & Control Systems ![bms-4](https://www.pmcgroupone.com/hubfs/bms-4.png) BMS ![information-technology-icon 1](https://www.pmcgroupone.com/hubfs/information-technology-icon%201.svg) SCADA ![digital twin-1](https://www.pmcgroupone.com/hubfs/digital%20twin-1.png) Digital Twin ![bms-3](https://www.pmcgroupone.com/hubfs/bms-3.png) CMMS ### DATA CENTERS & CRITICAL INFRASTRUCTURE Power Systems Cooling Systems Generators Facility Monitoring ![Always-On Icon](https://www.pmcgroupone.com/hubfs/Group%20138.svg "Always-On Icon") --- ![Always-On Icon](https://www.pmcgroupone.com/hubfs/Group%20138.svg "Always-On Icon") ![SmartTEAM™ logo](https://www.pmcgroupone.com/hubfs/SmartTEAM%20+%20AlwaysOn.svg "SmartTEAM™ logo") ![SmartTEAM™ training and knowledge management platform shown on desktop and mobile devices, displaying a learning dashboard, corporate handbook content, step-by-step lockout procedure images, and operational safety instructions for mission-critical teams.](https://www.pmcgroupone.com/hs-fs/hubfs/SmartTEAM%20image.png?width=300&height=288&name=SmartTEAM%20image.png "SmartTEAM™ training and knowledge management platform shown on desktop and mobile devices, displaying a learning dashboard, corporate handbook content, step-by-step lockout procedure images, and operational safety instructions for mission-critical teams.") [Learn More](https://www.pmcgroupone.com/smartteam?hsLang=en) “ Every round, every reading, every inspection your team completes generates data. Most companies let it sit in a filing cabinet or a disconnected database. We turn it into a living intelligence stream — trending, benchmarking, predicting — so that every day your facility runs, it also gets smarter. Peter Curtis Founder, PMC Group I ![SmartWALK® logo](https://www.pmcgroupone.com/hubfs/SmartWALK%20+%20AlwaysOn-1.svg "SmartWALK® logo") ![SmartWALK® mobile app shown on three smartphone screens, displaying field inspection workflows, activity feed timelines, current and past events, progress tracking, alerts, forms, and operational task management for field teams.](https://www.pmcgroupone.com/hs-fs/hubfs/SmartWALK%20image-1.png?width=300&height=294&name=SmartWALK%20image-1.png "SmartWALK® mobile app shown on three smartphone screens, displaying field inspection workflows, activity feed timelines, current and past events, progress tracking, alerts, forms, and operational task management for field teams.") [Learn More](https://www.pmcgroupone.com/smartwalk?hsLang=en) ![SmartVUE™ logo](https://www.pmcgroupone.com/hubfs/SmartVUE%20+%20AlwaysOn.svg "SmartVUE™ logo") ![Laptop displaying the SmartVUE™ platform with multiple surveillance, mapping, 3D modeling, and facility monitoring dashboards, along with layered screens showing live camera feeds, asset tracking, floor plans, and infrastructure visualization tools.](https://www.pmcgroupone.com/hs-fs/hubfs/smartvue%20image-1.png?width=400&height=308&name=smartvue%20image-1.png "Laptop displaying the SmartVUE™ platform with multiple surveillance, mapping, 3D modeling, and facility monitoring dashboards, along with layered screens showing live camera feeds, asset tracking, floor plans, and infrastructure visualization tools.") [Learn More](https://www.pmcgroupone.com/smartvue?hsLang=en) ![Blue wave shape divider image](https://www.pmcgroupone.com/hs-fs/hubfs/dark%20blue%20wave.png?width=6072&height=700&name=dark%20blue%20wave.png "Blue wave shape divider image") ![thisisengineering-sbVu5zitZt0-unsplash](https://www.pmcgroupone.com/hs-fs/hubfs/thisisengineering-sbVu5zitZt0-unsplash.jpg?height=2000&name=thisisengineering-sbVu5zitZt0-unsplash.jpg) Founder Statement ## On Training the Next Generation This industry is facing a generational crossroads. The engineers who built and maintained the world's most critical infrastructure are retiring — and they're taking decades of hard-earned knowledge with them. Our responsibility isn't just to preserve what they know. It's to transfer it — clearly, consistently, and at scale — so the next generation of mission critical engineers inherits the best tools, the best techniques, and the institutional wisdom that took a career to develop. That's not a product feature. That's a commitment to the future of an industry I love and the Always-On world that depends on it. Peter Curtis Founder, PMC Group I **WHAT OUR CLIENTS SAY** 20 true > Reduced infrastructure risk with cloud-based process management. > > “We recently went through a critical infrastructure audit for all of our sites globally and received one of the highest operational marks ever and can only attribute this to using PMC SmartSOLUTIONS.” > > — Large Global Financial Institution ![leo\_visions-714uXLBwczM-unsplash-1](https://www.pmcgroupone.com/hubfs/leo_visions-714uXLBwczM-unsplash-1.jpg) > Delivered measurable cost savings and operational efficiency across 50 global data centers. > > “Our organization deployed an enterprise version of SmartSOLUTIONS™, integrating commissioning, procedures, and daily operations with data aggregation, monitoring, and trend analysis. This resulted in significant cost savings for facility managers across all 50 critical infrastructure sites and data centers, reduced annual maintenance expenses, and improved employee efficiency.” > > — Real Estate Portfolio Management > A multi-billion dollar company operating 50 critical infrastructures worldwide ![christina-wocintechchat-com-m-glRqyWJgUeY-unsplash](https://www.pmcgroupone.com/hubfs/christina-wocintechchat-com-m-glRqyWJgUeY-unsplash.jpeg) > Mitigated operational risk and strengthened compliance through cloud-based facilities process management. > > “PMC Group I was selected as the healthcare organization’s technology partner to provide solutions and tools that improved overall operations and compliance adherence. SmartSOLUTIONS™, PMC’s next-generation, cloud-based Facilities Process Management platform, established clear SOP standards for facility operators, expedited critical operational tasks, and mitigated infrastructure risks. By closing process adherence gaps, it enhanced patient care and ensured alignment with operational best practices. Hospital staff no longer waste time searching for vital documentation during critical events.” > > — Healthcare Operations Leadership > Emergency Management ![akram-huseyn-brbF5FSnSgI-unsplash](https://www.pmcgroupone.com/hubfs/akram-huseyn-brbF5FSnSgI-unsplash.jpg) ![SmartTEAM™ training and knowledge management platform shown on desktop and mobile devices, displaying a learning dashboard, corporate handbook content, step-by-step lockout procedure images, and operational safety instructions for mission-critical teams.](https://www.pmcgroupone.com/hs-fs/hubfs/SmartTEAM%20image.png?width=300&height=288&name=SmartTEAM%20image.png "SmartTEAM™ training and knowledge management platform shown on desktop and mobile devices, displaying a learning dashboard, corporate handbook content, step-by-step lockout procedure images, and operational safety instructions for mission-critical teams.") ![SmartTEAM™ logo](https://www.pmcgroupone.com/hubfs/SmartTEAM%20+%20AlwaysOn%20-%20white.svg "SmartTEAM™ logo") KNOWLEDGE TRANSFER ![SmartWALK® mobile app shown on three smartphone screens, displaying field inspection workflows, activity feed timelines, current and past events, progress tracking, alerts, forms, and operational task management for field teams.](https://www.pmcgroupone.com/hs-fs/hubfs/SmartWALK%20image-1.png?width=300&height=294&name=SmartWALK%20image-1.png "SmartWALK® mobile app shown on three smartphone screens, displaying field inspection workflows, activity feed timelines, current and past events, progress tracking, alerts, forms, and operational task management for field teams.") ![SmartWALK® logo](https://www.pmcgroupone.com/hs-fs/hubfs/SmartWALK%C2%AE%20+%20AlwaysOn%20-%20white.png?width=1168&height=184&name=SmartWALK%C2%AE%20+%20AlwaysOn%20-%20white.png "SmartWALK® logo") OPERATIONS  ![Laptop displaying the SmartVUE™ platform with multiple surveillance, mapping, 3D modeling, and facility monitoring dashboards, along with layered screens showing live camera feeds, asset tracking, floor plans, and infrastructure visualization tools.](https://www.pmcgroupone.com/hs-fs/hubfs/SmartVUE%20image%204-1.png?width=300&height=291&name=SmartVUE%20image%204-1.png "Laptop displaying the SmartVUE™ platform with multiple surveillance, mapping, 3D modeling, and facility monitoring dashboards, along with layered screens showing live camera feeds, asset tracking, floor plans, and infrastructure visualization tools.") ![SmartVUE™ logo](https://www.pmcgroupone.com/hubfs/SmartVUE%20+%20AlwaysOn%20-%20white.svg "SmartVUE™ logo") VISUALIZATION **VALIDATION** THROUGH REAL OPERATIONS **CONTINUOUS IMPROVEMENT** VIA TRUSTED INTELLIGENCE ![Group 52](https://www.pmcgroupone.com/hs-fs/hubfs/Group%2052.png?width=5663&height=700&name=Group%2052.png "Group 52") PMC ### Up Is All We Know [Learn More](https://www.pmcgroupone.com/smartsolutions?hsLang=en) ## Looking for a specific capability? [View all terms](https://www.pmcgroupone.com/technology-index?hsLang=en) See How the Framework Connects Execution and Visibility The Operational Intelligence Framework aligns governance, execution, and situational awareness. Explore platform and solution pages to deepen capability. [Discover SmartSOLUTIONS™ Technology Platform →](https://www.pmcgroupone.com/smartsolutions?hsLang=en) [View SmartWALK® digital inspections platform →](https://www.pmcgroupone.com/smartwalk?hsLang=en) [See SmartVUE™ single pane of glass dashboard →](https://www.pmcgroupone.com/smartvue?hsLang=en) [Explore mission critical operational services →](https://www.pmcgroupone.com/consulting?hsLang=en) [Learn More](https://www.pmcgroupone.com/contact-us?hsLang=en) ##### PMC Group I PMC Group delivers a technology-first ecosystem where every automated insight is rooted in decades of high-stakes operational experience. Powered by SmartSOLUTIONS™, our Agentic AI SaaS 2.0 platform for mission-critical infrastructure. When downtime is not an option, we provide Vetted Intelligence that keeps Data Centers and Critical Infrastructure operating safely, reliably, consistently, and efficiently. - [Technology](https://www.pmcgroupone.com/operational-intelligence-framework) - [Consulting](https://www.pmcgroupone.com/consulting?hsLang=en) ### Direct Contact Email: [info@pmcgroupone.com](mailto:info@pmcgroupone.com) Website: [www.pmcgroupone.com](https://www.pmcgroupone.com/?hsLang=en) ## Locations & Contact Information ### Houston Headquarters PMC Group I, LLC 4201 Main Street Suite 200-160 ION Innovation Center Houston, Texas 77002 Supported by Rice University ### New York Office [212-904-1600](tel:2129041600) New York City, NY ### Regions NA | LATAM | EMEA | MENA Locations & Contact Information ## Locations & Contact Information ### Houston Headquarters PMC Group I, LLC 4201 Main Street Suite 200-160 ION Innovation Center Houston, Texas 77002 Supported by Rice University ### New York Office [212-904-1600](tel:2129041600) New York City, NY ### Regions NA | LATAM | EMEA | MENA © PMC Group I 2026 All Rights Reserved. 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